Frequently Asked Questions

What forms of payments do you accept?


When will my card be charged?

When you place your order, we will put a hold on the total cost of your purchase, and even though you will not be able to use this money, it will still be on your account. After your order is shipped, your credit card will be charged.

What is you cancellation policy?

If you wish to cancel your order, you may do so providing your order has not been approved yet. To cancel your order you should send us a message through the Contact Us form and provide a reason for cancellation or Call us at the number on the website. If the order has already been approved or shipped we cannot accept order cancellations.

What is your privacy policy?

We are fully dedicated to your privacy and security. Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.

The amount charged on my card doesn't match my order amount, why is this?

This is quite possible and the reason is because some of our banks do not charge in US dollars but rather in other currencies such as the Euro. Because the currency exchange rates fluctuate daily, the amount charged will not exactly equal what it shows on your invoice. In fact, in many cases it will show less as each day we undervalue the exchange rate to give you a slight discount before charging you. Of course, some banks also like to take their commission for these multi-currency transactions, and if your bank is like this they may charge you extra fees as well. Unfortunately we can't do anything to avoid this, but if for some reason your credit card shows that you were charged much more than the amount you paid, please contact us and send in a copy of the statement (fax or email) and we will do our best to rectify the matter by applying an account credit. We will be unable to refund your credit card for any fees charged by your bank.

Do you ship internationally?

Yes, we ship our products worldwide.

How do you ship orders and how long does it take?

We ship by Airmail and EMS (Express Mail Service). EMS will take a maximum of 10 days to deliver. Airmail delivery takes 10-21 days if you have your tracking id and 21-28 days if you have no tracking id. Please, read our shipping terms carefully before ordering.

Will I get a tracking number after the order is shipped?

A tracking number will be provided via email once your order is shipped.

What is the difference between EMS tracking number and Airmail tracking number?

The tracking number for EMS starts working within 4 business days after the order is shipped and allows you to track your order online. The airmail tracking number starts working only when the order is delivered or there has been an attempt to deliver your package. It allows us to check if you have received your order.

Where can I track my order?

You can use our website for tracking your orders. Check out our Shipping Terms section to find out more about order tracking.

What if I didn't find an answer to my question here?

You can contact our customer support service for any other questions.

Do you sell generic pills or brand medicines?

You may find both generic and branded products on our site.

What does Generic mean?

Generic means using a different name for the same ingredients. The contents of the pills are absolutely the same in our generic version and the branded analogue.

Why do the name and/or shape and/or color of the generic pill differ from the branded one?

The ingredients of generic and brand name drugs are identical. The name is the only difference. The name engraved on the pill is actually the name of the active ingredient found in the formula. The manufacturers of generic medicines are not allowed to use the same name as the original manufacturer because of copyright restrictions.

Why are generic drugs cheaper than the brand name ones?

The majority of new drugs are patent-protected by the government for a period of 17 years when they are first launched. Other manufacturers are not allowed to sell that drug in this period of time. This aims to allow the company that designed the drug to recover the research money that was invested in the development by selling it exclusively. Other manufacturers can apply to the Food and Drug Administration to sell generic versions of the drug only when the patent expires. Competing companies can afford to sell their products at a cheaper price because they haven’t invested any money in research and development.

What is the quality of generic drugs?

Generics are required to have identical active ingredients, quantity and speed of absorption to the brand name drugs. This means that the quality of generics is similar to the brand name counterpart, although they have a different shape and/or colour.

What are the manufacturing standards for generic drugs?

Generic pharmaceutical manufacturers need to meet the same manufacturing standards as those imposed on brand name pharmaceutical companies. All companies need to pass rigorous and regular inspections conducted by the relevant authorities.

How do Soft drugs differ from Regular?

Soft drugs act faster than regular ones because they are disolved under the tongue. This also means that you can consume alcohol before sexual intercourse. It is strongly recommended not to drink alcohol in the case of regular tablets because the drug acts slower.

What is the package like?

The products come in one or more blister packs and are enclosed in an envelope. The envelope will display only your name and your shipping address so as to protect your privacy.